Author: ines


Katya Sarmiento’s Ultimate Hiring Hacks

Hiring Hacks by Katya Sarmiento

Katya Sarmiento’s Ultimate Hiring Hacks

It’s happened to the best of us. We’ve all been burnt in the past by people who seem to have the right skill set. But as soon as you on-board them, they drop the ball. Whether this is your current situation, or you’re only just expanding and new to the hiring process, hiring and on-boarding a team are essential steps in the growth of your agency.

Katya Sarmiento shared with us the three most important steps in anyone’s hiring process. Starting with…

The mock test

Often, potential team members present themselves as skilled and qualified, but fail to deliver when put to the test. Which is why it’s of massive importance to put them to said test before you officially on-board them.

Take a sales person for example. For them, this could be a sales project in the form of an actual situation or task. This shouldn’t necessarily be something you can use in your business, but something that can help them too. It’s a win-win, because this could potentially be something they can use in their portfolio.

Remember, you’re not paying them for this so this could easily be just a quick one-hour-or-less project.

The trial period

If they can deliver the outcome you were expecting from this project, you can start them on a trial period – to avoid anyone is “king of the castle” straight away, which sadly tends to happen when a new recruit is given too much, too fast.

In the trial period, you’ll want to establish what the working relationship looks like. Make sure they’re involved in your vision, your company’s culture, your company’s family, so that they can also understand what your expectations are and how to best deliver them.

The on-boarding process

After a 90-day trial period, they’ll need to have established their own OKR’s and KPI’s to track within the company. They need ownership over the results of something in your company, whether that’s sales, client accounts, marketing, or anything else, to ensure commitment and involvement, rather than this being “a job”. Basically, keep them incentivised. 

To recap, you’ll want to follow three clear steps:

  • The mock test
  • The trial period
  • The on-boarding process

Follow this simple rule-of-three, and you’ve got a pretty surefire way to avoid rushed hires who lose interest after landing the job.

How Agencies Calculate Internal Hourly Rates

How Agencies Calculate Internal Hourly Rates

While I don’t recommend ever sharing your hourly rate out to clients (they are paying you for an outcome, not time and doing so runs the risk of teaching clients to price hunt), it’s important that you have an understanding of what your agency internal hourly rate is in order to build out your Service Document and price properly. Here’s a rundown on how agencies calculate internal hourly rates.

Generally speaking, the way you come about this is to use your team’s salary or fees, add overheads, and then use a profit multiplier.

Here’s how it works: 

Step #1: Find the Effective Rate of Your Implementer’s Hourly Rate

Let’s say you have a staff member on a $50,000 salary. Your staff, over the course of a year, we give you 1,600 hours of time (this is the average taking into account leave and sick days). This means, his effective rate is $31.25/hr.

Step #2: Add Overheads 

Now, of course, you and I both know that just because he’s doing the implementation work, doesn’t mean other team members or overheads are not going into the production of servicing the client.

So, on average every $1 of direct expense will carry with it $1.34 of overhead. This means that the hourly cost is $31.24 + $41.86 = $73.06/hr. But of course, you want to make a profit as well.

Step #3: Add a Profit Multiplier

Here’s where you use the multiplier. We use a multiplier of 3, other agencies use a multiplier of 2. I would recommend you stick with 3 to protect yourself.

This means that your internal hourly rate is $73.06 x 3 = $219

Once you understand your internal hourly rate, you can then break down time requirements of client deliverables and cost projects properly.  Some agencies will choose to add a 10-20% buffer to invoices in the situation of projects running over scope. Some choose to charge for this upfront and refund any amount remaining once project is completed.

Whatever approach you use it’s important to understand your own costs – without this it will become difficult to built teams and run a profitable business.

If you’d like to swipe our service document, you can do so here: https://academy.cathowell.com/sd

 

Why even bother hiring an agency?

My palms were sweating.  I could feel the lump in my throat tighten as my fingers clenched the corners of my blouse.

Keep it cool, Cat. 

I straightened my back with the clearing of my throat and eyed his profile as he was reviewing the proposal.

I had had the front of it laminated to try and make it look as professional as possible – because, well to be honest I really didn’t know how this whole process worked but felt like that’s what the bigger agencies would do.

They’re going to ask me, I silently cringed.

I wasn’t sure how I was going to respond if they did, despite the fact that the question had been plaguing me from the moment I set up my freelancing business.

In my mind, I couldn’t understand why a business would bother spending $7K/mth on my services when – really – they could just hire someone in house for probably less than that.

He closed the proposal with a nod, “Alright, so just to confirm this would include the copy as well? 

After clarifying the details and agreeing to a non-compete with competitor brands, we shook hands and the deal was done.

“In my mind, I couldn’t understand why a business would bother spending $7K/mth on my services when – really – they could just hire someone in house for probably less than that.”

Just like that.

If you’ve ever landed your own clients you’ll know what I mean when I say it’s one of the best rushes on this planet – a validation of all your efforts and work!

I was on cloud nine the whole rest of the day.

But – to be honest – it took me a few more years before I full understood why businesses would even bother hiring agencies when, oftentimes, the cost are much higher than trying to hire internally.

Why Don’t Businesses Just Hire Internally?

The truth is there are different motives, depending on the size of the business. And there are pros and cons for both situations. 

For large brands – you know, the Coca Cola’s of the world.  The reason they outsource to agencies is mostly due to something called Opex, which stands for operational expenditure.

These are basically funds used by a company to cover expenses such as wages, maintenance services, rent and utilities and brands.  Directors are given budgets around these and – while you may think your agency costs the brand a lot more more – many of these brands don’t have the budget bandwidths to add more staff to payroll due to Opex and CapEx (capital expenditures) restrictions.

A reminder here – as an employer myself – I have come to learn through the years that staff are actually very EXPENSIVE.  They get sick, they take time off, they need training and go on maternity leave.  A $5K/mth employee will cost a company a lot more than a $8K/mth agency – who can fulfil work year round and around the clock – will.

But surely in the long run hiring internally is a much smarter idea?

Perhaps, but let’s have a look at why smaller businesses choose to recruit agencies vs internal staff.  PS – this isn’t a scientific study with a thousand data points, it’s based of my own experience (and from working with hundreds of agencies & clients).

Firstly – most businesses have no idea what they’re doing when it comes to anything digital marketing – let alone specific marketing activities such as Facebook advertising.  The platforms and tactics are so new and ever changing that, unless you’re on top of it all the time, you get left behind.

And the reality is that in order to manage staff, you need to have a concept of what needs to happen or how to know if they’re even doing a good job.

So for most entrepreneurs and business owners – trying to become an expert in something that would just consume a lot of their time makes no sense.

They simply don’t have the knowledge to even know how/who to hire for such a role nor do they have the time/patience to try and train/manage said individual in their business.

Secondly – for most digital marketing services offered in the market – the skillset needed to complete the full picture often requires a whole range of skills.  There’s a saying in the industry of “looking for a unicorn” and it’s not far off.

Take FB marketing, for instance,  in order to be a good FB marketer one must be able to:

  • Write copy
  • Have an eye for creative
  • Understand funnels (and potentially even build them)
  • Have an analytical mind able to interpret data
  • Be a strategic and adaptive thinker

So you’re needing someone that can use both their left and right brain!  Not an easy feat as most of these people are already doing their own thing!

When a startup or small business wants to grow fast and has needs for competence, tapping into an agency means they essentially get the whole package – all the skills required – in what would otherwise oftentimes require three people internally to complete.

So – plain and simple – businesses just want the headache taken off their plate and want results. And they want a solution NOW.

Pros & Cons of Hiring An Agency – Why Bother?

Pros

  • Less headaches
  • Faster results
  • Access to bigger suite of skills
  • “Round the clock” service
  • Oftentimes cheaper than internal staff

Cons

  • Long term, once Opex stabilised, wiser to hire internally
  • As business scales, can get costly
  • Human resource not “owned”

So What’s Right For You?

Every business has different needs and will require different solutions based on where they’re at.  As a general rule of thumb:

If you’re still in a start up phase – hire an agency or contractor. It’s the same premise as why you would lease vs buying a building, doesn’t make sense to put that overhead on your shoulders when you’re in a volatile and/or active growth stage of your business.

If you’re well established business that has had great results from your digital marketing activities already and are spending more than $15K/mth on an agency it may be time to start shopping for your unicorn.  Use your agency to train said person (they will obviously charge this for you) to help save you time and you can even set up a solution where the agency comes in to help our with strategic direction until your “unicorn” can get off their feet! Please note, to hire a competent Digital marketer you’re looking at roughly $70K-$120K per annum – so it’s not cheap either!

How to Find Your Own Agency/Contractor or In-House Employee

If you would like to get matched with a FB Marketer or Agency Partner use the form below.  We will match you with up to three suitable candidates based on your needs (no cost to you), please allow up to 5 working days.

Find Your Unicorn, Agency, or Contractor:  https://goo.gl/forms/3JHwdaW2Jd5iml1H2

GDPR for Facebook Ads

IMPORTANT CHANGES TO FB’S TERMS: GDPR for Facebook Ads

In light of the Cambridge Analytica scandal and the new GDPR rules taking effect on May 25th, Facebook has reviewed it’s own Terms – which apply globally (not just EU).

If you’re an advertiser please take a moment to read some of the bigger points to note, which will impact the way you set up funnels and your own T&Cs.

“If you are an agency acting on behalf of an advertiser you are responsible for the data that is collected through Facebook or uploaded as custom audiences.”

WHAT IT MEANS FOR YOU: It’s your responsibility to ensure that you bind your client to the new Terms. Please include a clause inside your own Terms accordingly (I’ve got an example below but please get this reviewed by your lawyer).

“You (or partners acting on your behalf) may not place pixels associated with your Business Manager or ad account on websites that you do not own without our written permission”

WHAT IT MEANS FOR YOU: sharing pixels across Business Managers and even ad accounts in same BM is going to be a no-no

“If you have a pixel on your site, You must clearly warn and advise users that you are collecting information.”

WHAT IT MEANS FOR YOU: Every single landing page containing a pixel will need to CLEARLY link to an explanation that Facebook or any other third party may use cookies, web beacons and other storage technologies to collect or receive information (b) how users can opt out of the collection and use of information for ad targeting, and (c) where a user can access a mechanism for exercising such choice (e.g. providing links to: http://www.aboutads.info/choices and http://www.youronlinechoices.eu/).

For those of you advertising to the EU, you must ensure, in a verifiable manner, that an end user provides the necessary consent before you “pixel” them (For suggestions visit Facebook’s Cookie Consent Guide for Sites and Apps.)

“People who manage Pages with large numbers of followers will need to be verified. Those who manage large Pages that do not clear the process will no longer be able to post. This will make it much harder for people to administer a Page using a fake account”

WHAT IT MEANS FOR YOU: remember back in the day when you would create that second FB profile to manage ads and pages? Yea well going forward if you’re planning on running content for a page with large audience you or your team members will need to be verified

 

Example snippet to add into your own agency Terms of Service (please note this is in no way legal advice, please ensure you have your lawyers review your T&Cs fully to ensure full compliance.

“Facebook’s custom audiences feature enables you to create an audience using your data such as email addresses and phone numbers. When using Facebook’s custom audiences feature, your data is locally hashed on your system before you upload and pass such data to Facebook to be used to create your custom audience (the “Hashed Data”). Without limiting any agreement between you and Facebook, by clicking “I accept,” passing to Facebook the Hashed Data, or using custom audiences or advertising, you agree to the following:

* You represent and warrant, without limiting anything in these terms, that you have all necessary rights and permissions and a lawful basis to disclose and use the Hashed Data in compliance with all applicable laws, regulations, and industry guidelines. If you are using a Facebook identifier to create a custom audience, you must have obtained the identifier directly from the data subject in compliance with these terms.
* If you are providing Hashed Data, you agree to use only provide the agency with data that is owned by you as the advertiser and not to augment or supplement the data with other data except as expressly authorized by Facebook. You represent and warrant that you have the authority to use such data on their behalf and will bind the advertiser to these terms.
* You represent and warrant that the Hashed Data does not relate to data about any individual who has exercised an option that you have, directly or indirectly, committed to honoring or provided to opt out of having that data disclosed and used by you or on your behalf for targeted advertising. To the extent an individual exercises such an opt-out after you have used data relating to that individual to create a custom audience, you will remove that data subject from the custom audience.
* You instruct Facebook to use the Hashed Data for the matching process. Facebook will not share the Hashed Data with third parties or other advertisers and will delete the Hashed Data promptly after the match process is complete. Facebook will maintain the confidentiality and security of the Hashed Data and the collection of Facebook User IDs that comprise the custom audience(s) created from your Hashed Data (“your custom audience(s)”), including by maintaining technical and physical safeguards that are designed to (a) protect the security and integrity of data while it is within Facebook’s systems and (b) guard against the accidental or unauthorized access, use, alteration or disclosure of data within Facebook’s systems.
* Facebook will not give access to or information about the custom audience(s) to third parties or other advertisers, use your custom audience(s) to append to the information we have about our users or build interest-based profiles, or use your custom audience(s) except to provide services to you, unless we have your permission or are required to do so by law.
* Facebook may modify, suspend or terminate access to, or discontinue the availability of, the custom audiences feature at any time. You may discontinue your use of the custom audiences feature at any time. You may delete your custom audience(s) from the Facebook system at any time through your account tools.
* You may not sell or transfer custom audiences, or authorize any third party to sell or transfer custom audiences

* These Custom Audiences Terms and, to the extent applicable, the Data Processing Terms, govern the provision by you of Hashed Data to us and your use of the custom audiences feature, and your use of custom audiences for advertising. They do not replace any terms applicable to your purchase of advertising inventory from Facebook (including but not limited to the Facebook Advertising Guidelines athttps://www.facebook.com/ad_guidelines.php), and such terms will continue to apply to your ad campaigns targeted to your custom audience. The custom audiences feature is part of “Facebook” under Facebook’s Terms of Service (https://www.facebook.com/legal/terms, the “Terms”), and your use of the custom audiences feature (including your use of data) is deemed part of your use of, and actions on, “Facebook.” In the event of any express conflict between these Custom Audiences Terms and the Terms, these Custom Audiences Terms will govern solely with respect to your use of the custom audiences feature and solely to the extent of the conflict. Facebook reserves the right to monitor or audit your compliance with these terms and to update these terms from time to time.

How to Use Facebook’s Branded Content Tool

If you’re working with clients, chances are at some stage or another you’ll want to be able to leverage their customer testimonials or influencer marketing efforts.

In the past – businesses would ask influencers to post to their pages and then get access to the ad account via Business manager (making things really messy and FB wasn’t a fan)… and then Facebook rolled out the Branded Content tool!

Using this tool, businesses can gain real insights into the organic reach metrics of a post, share the post to their page, and put ad spend behind it (and retarget a custom audience of those that watched from ad spend).

I scoured the web for hours on instructions on how to use Facebook’s branded content tool but to no avail so wanted to put something together for you guys.

Here’s how it works.

Step #1:

The content creator will need to have access to the Branded Content tool. If they don’t they can apply using this link (Facebook will normally approve within an hour: https://www.facebook.com/help/contact/1865970047013799)

Step #2:

The content creator should then go ahead and create their post as they normally would on their Page – except now, they’ll see a little handshake icon at the bottom.  If they select this they’ll then be able to tag your page or your client’s page into the post (will show up at “With – [Page Name]).

Step #3:

The Page that was tagged will receive a notification and can approve the tag.  You can also access any tagged branded content posts from your Page’s Insight tab (left hand column > Branded Content).

To run the post in an ad – at the ad level of your campaign select “Use Existing Post” > you will then see a brand new option called “Branded Content” and you approved post will show up here.

And that’s it – super simple yet super effective!

branded content tool

How to use and set up the branded content tool

Posted by Cat Howell on Monday, March 12, 2018

 

 

 

 

 

 

How to Set Up Facebook Appointments

Facebook recently announced a new feature that allows leads and prospects to request appointments using the native Messenger platform – Facebook appointments! 

Currently, there are some limitations to the feature – such as the inability for the customer do just directly book in and confirm appointments, but one of the big draw cards (and a reason why this feature, once fleshed out a bit more, will be HUGE in the lead gen space) is the push notification reminders sent to customers from Facebook.

So let’s have a look at how to set this all up:

STEP #1: Go to your Facebook Page

Click on the button bottom right on your cover photo and select ‘Edit”.

STEP #2: Click “Book With You” and then select “Book Now” – click “Next”

STEP #3: Select “Appointments on Facebook”

Note: you can actually choose to have you button redirect straight to your third party booking page (such as ScheduleOnce) by punching in the URL.  You can also choose to use integrated third party tools (like MyTime) – the drawback here is that these won’t have the native push notification reminders.

STEP #4: Create a Service

You can add in the price of the service although payment won’t be able to be made at this stage via Facebook. Click “Finish” once you’ve added in the services.

IDEA:  Working with realtors?  Why not show all their active listings as seperate services, that way when someone books in they can choose the listing they’d like to view.

 

How it Works

Once you’ve set up your Book Now button you can create a post to promote the new feature and invite your fans to book in some time.  You can also run some ads to this post (just pull the post ID) – so, for example, if you wanted to retarget people in your funnel with the post you could.

Once someone clicks on Book Now it triggers a Messenger appointment request.  They advise you on their free time and once they send this off, you will receive a message or the request.  You then need to confirm the appointment (and you can add in phone numbers in the confirmation text box here).

 

Syncing Your Calendar

You can view all your Appointments by clicking on the top tab “Appointments”

If you go under your Page settings, you will also see “Calendar” on the left had column.  You can sync your Google calendar here so that when appointments are made they go straight into your calendar.

 

Want more?

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